Refund policy
Questions About Returns and Refunds
The following information explains how eligible returns are handled for purchases made through Squeezop.
How long do I have to request a return?
You may request an eligible return within 14 days after receiving your order.
Please contact us within this period if you wish to return a product.
This timeframe does not remove any mandatory consumer rights that may apply independently of our store return policy.
Can I return something because I changed my mind?
Eligible change-of-mind returns may be accepted when the product remains unused, in substantially its original condition, and includes relevant accessories and packaging.
Clothing should not have been worn, washed, altered, or damaged after delivery.
Certain products may be subject to legally permitted return restrictions based on their nature or condition.
What happens if I receive the wrong item or a damaged product?
Please contact us if an item arrives damaged, defective, incomplete, or materially different from its description.
Provide your order number and an explanation of the problem. Photographs may be requested where reasonably necessary.
Depending on the circumstances and applicable law, the appropriate remedy may be a refund, replacement, or another resolution.
Who pays for return shipping?
For eligible returns requested because of personal preference, the customer pays the return shipping cost.
If the return is required because of a problem attributable to Squeezop, we cover applicable return shipping costs.
Original outbound shipping charges may be non-refundable where permitted by law.
No standard restocking fee is charged for eligible returns under this policy.
Where should I send my return?
Please do not send products to an address without first contacting us.
Email service@squeezop.com with your order number, the item concerned, and the reason for the return.
After reviewing the request, we will provide the applicable return instructions.
How will I receive my refund?
Returned items may be inspected to confirm eligibility.
Approved refunds are issued to the original payment method.
The time required for funds to appear depends on the payment provider or financial institution.
Where applicable law requires a different refund procedure or deadline, that requirement will apply.
What if I still need assistance?
You may contact service@squeezop.com for questions about return eligibility, product issues, or refund status.
Nothing in this policy restricts mandatory consumer rights or remedies available through an applicable payment provider.